As a Passenger, finding available seats on trains can be challenging. You don’t know how busy a service is before boarding and you don’t know which carriages have the most seating available. Together, overcrowded trains and lack of seating results in a poor overall customer experience.
Trainline presented their challenge at our 48 hour hackathon. One team took on Trainline’s challenge and built a working prototype over the weekend. The idea was to build a chatbot that could listen, learn and predict crowds on train carriages - thus Busybot was born. The team then worked post-hackathon with Trainline to implementing BusyBot into Trainline’s main app.
passengers use BusyBot every year to find seats on trains.